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Our frequently asked questions.
We are constantly striving to ensure our customers’ satisfaction and to respond as effectively as possible to your concerns.
You can contact us by email at support@eliteprogresshave.com. We will reply as soon as possible.
We accept credit card payments and other secure options depending on your preference.
Yes, delivery is free on all orders within mainland USA.
Orders are dispatched within 5 to 7 working days. Delivery times may vary according to destination.
Once an order has been confirmed, it cannot be changed or cancelled. Please check the details of your order before confirming it. However, if you still wish to cancel your order, please wait until you receive the parcel and then request a refund.
As soon as your order is dispatched, we will send you an email with a tracking number. This will enable you to track the progress of your order.
We accept returns within 30 days of receiving your order. Items must be returned in their original condition.
Si vous recevez un article endommagé, veuillez nous contacter immédiatement à l’adresse support@amadaly.com. Nous vous aiderons à résoudre le problème.
We do not currently offer customisation options for our bags. However, you can contact us for any specific requests.